1. About These Terms

These Terms of Use apply to your access to and use of Glenivo's website and online features.

These Terms primarily govern use of our website. They do not replace the transaction-specific policies that apply when you purchase a product through Glenivo.

Purchases and related transactions may also be subject to our Terms of Purchase, Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable terms.

If a specific website feature, promotion, service, or offer includes additional terms, those additional terms will apply together with these Terms of Use.

2. Eligibility

You may use Glenivo only if you are legally capable of using the website and entering into transactions that may arise from your use of it under the laws applicable to you.

You may not use our website where doing so would violate applicable law.

3. Permitted Use

Glenivo provides this website primarily so visitors can:

• Browse Glenivo coffee equipment, vessels, storage pieces, and refined living products
• Review product descriptions, specifications, dimensions, materials, and available options
• Place and manage eligible orders
• Access shipping, return, privacy, and store policies
• Contact Glenivo Customer Care
• Subscribe to communications where available
• Use other lawful shopping-related website features

You may use our website for personal and lawful purposes in accordance with these Terms.

4. Prohibited Uses

You must not use Glenivo or any part of our website to engage in unlawful, fraudulent, abusive, harmful, deceptive, or disruptive activity.

Prohibited activities include attempting to:

• Use the website for illegal or fraudulent purposes
• Submit false, misleading, fraudulent, or unauthorized information
• Use another person's identity, account, or payment information without authorization
• Gain unauthorized access to accounts, systems, servers, databases, or website features
• Introduce malware, viruses, malicious scripts, code, or other harmful technology
• Interfere with the availability, operation, performance, or security of Glenivo
• Circumvent security, fraud-prevention, or access-control systems
• Use automated tools in a manner that places an unreasonable burden on our website or infrastructure
• Scrape, harvest, systematically extract, reproduce, or collect website information for unauthorized commercial purposes
• Impersonate Glenivo or falsely claim an association with Glenivo
• Use Glenivo content in a manner that infringes intellectual-property, privacy, or other legal rights
• Engage in conduct reasonably likely to harm Glenivo, our customers, our service providers, or other users

5. Customer Accounts

If customer-account features are made available, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

If you believe your account, password, or login information has been compromised or used without authorization, contact service@glenivo.com as soon as possible.

6. Accuracy of Information You Provide

When interacting with Glenivo, you agree to provide information that is accurate and reasonably complete.

This may include information submitted during checkout, account registration, customer-support communications, privacy requests, returns, refund requests, or other website forms.

Inaccurate or incomplete information may affect our ability to process an order, deliver a shipment, verify a request, provide support, maintain website security, or complete other requested services.

7. Website Content

Glenivo aims to provide useful, clear, and reasonably accurate information throughout our website.

Website content may include:

• Product descriptions and specifications
• Product photographs and videos
• Dimensions, materials, finishes, and product options
• Pricing information
• Promotional information
• Store and legal policies
• Graphics, icons, and design elements
• Collection information
• Written guides or informational materials
• Other content relating to Glenivo products and services

Glenivo may update, revise, correct, or remove website content where reasonably necessary.

8. Product Images & Display

We aim to represent Glenivo products as accurately as reasonably possible.

Actual appearance may vary slightly because of screen settings, lighting, photography, reasonable manufacturing differences, or natural material variation.

In particular, materials such as wood may vary in grain, tone, and texture between individual pieces. Glass, ceramic, stainless steel, coated surfaces, and other materials may also show reasonable variation.

Customers should review the relevant product page, product description, dimensions, specifications, materials, and available options before placing an order.

9. Intellectual Property

Unless otherwise indicated, the Glenivo name, brand identity, website presentation, original written content, graphics, logos, product presentation, photographs, visual elements, layouts, and other protected materials appearing on the website are owned by, licensed to, or otherwise lawfully used by the applicable rights holder.

Access to Glenivo does not transfer ownership of any intellectual property rights to website users.

Except where permitted by law or expressly authorized, you may not:

• Copy or reproduce protected Glenivo website content for commercial use
• Modify or create unauthorized derivative works from protected content
• Republish, redistribute, or commercially exploit Glenivo materials
• Use Glenivo branding in a misleading or unauthorized manner
• Remove copyright, trademark, or proprietary notices
• Present Glenivo content or original materials as your own

10. Limited Personal Use

You may view and use publicly available Glenivo website content for ordinary personal shopping and informational purposes.

This limited permission does not grant any right to commercially exploit, reproduce, distribute, resell, scrape, or republish Glenivo website content.

11. Trademarks & Branding

The Glenivo name, logos, visual identity, collection names, slogans, and other source-identifying elements may be protected under applicable trademark, copyright, or other intellectual-property laws.

You may not use Glenivo branding in a way that falsely suggests sponsorship, endorsement, partnership, authorization, or affiliation with Glenivo.

12. Feedback & Communications

You may contact Glenivo with questions, suggestions, comments, feedback, product inquiries, or other communications.

When communicating with us, you must not knowingly submit unlawful, malicious, abusive, defamatory, fraudulent, deceptive, or rights-infringing material.

Information included in customer communications may be used as reasonably necessary to respond to the request and operate Glenivo in accordance with our Privacy Policy.

13. Reviews or User-Submitted Content

If Glenivo makes features available that allow users or customers to submit reviews, photographs, comments, questions, or other content, submissions must reflect the user's own lawful experience and must not be fraudulent, deceptive, abusive, infringing, or otherwise unlawful.

Where user-submitted content features are available, Glenivo may moderate or remove submissions where reasonably necessary to protect users, comply with applicable law, enforce these Terms, address abuse, or maintain the integrity of our website.

14. Third-Party Services

Glenivo relies on independent third-party services to provide certain parts of our website and ecommerce experience.

These may include services relating to:

• Shopify ecommerce infrastructure
• Payment processing
• Shipping, logistics, and fulfillment
• Website hosting and technical infrastructure
• Customer support
• Analytics and measurement
• Advertising, campaign measurement, attribution, and optimization, including AppLovin
• Website security and fraud prevention
• Other technologies used in connection with Glenivo

Independent third-party services may operate according to their own terms, privacy policies, security practices, and data-processing procedures.

15. Third-Party Links

Glenivo may contain links to websites, applications, platforms, payment services, advertising services, or other resources operated independently by third parties.

These links may be provided for convenience, functionality, information, payment processing, advertising, or as part of services used by our online store.

Unless expressly stated otherwise, the presence of a third-party link does not mean that Glenivo controls or is responsible for that third party's website, products, services, security, content, policies, or privacy practices.

We recommend reviewing applicable terms and privacy policies when interacting with independent third-party services.

16. Shopify

Glenivo uses Shopify to support the operation of our online store.

Certain ecommerce, checkout, hosting, customer-account, payment, security, fraud-prevention, and other website functionality may therefore operate through Shopify or technologies integrated with Shopify.

Your interaction with features provided by independent service providers may also be subject to the applicable provider's terms and policies.

17. Privacy

Your use of Glenivo is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected.

It also explains our use of cookies, pixels, analytics, ecommerce technologies, advertising technologies, third-party service providers, privacy rights, sale or sharing opt-outs, targeted advertising, and advertising providers including AppLovin.

18. Cookies & Advertising Technologies

Glenivo may use cookies, pixels, scripts, APIs, local storage, server-to-server technologies, and similar technologies for website functionality, security, ecommerce operations, analytics, advertising, campaign attribution, and related purposes.

This includes advertising technologies provided by AppLovin where those services are enabled on Glenivo.

Depending on applicable technologies and privacy settings, these technologies may process information relating to website visits, product views, searches, cart activity, checkout activity, purchases, device and browser information, advertising interactions, and campaign attribution.

Additional information about these technologies, AppLovin, personal-information processing, and available privacy choices is provided in our Privacy Policy and Your Privacy Choices page.

19. Website Security

Glenivo takes reasonable measures designed to protect the operation, integrity, and security of our website and ecommerce services.

Users must not attempt to bypass, disable, interfere with, improperly test, damage, or exploit website security features, fraud-prevention systems, access controls, or related technologies.

Glenivo may take reasonable steps to investigate and respond to suspected fraud, abuse, security threats, unauthorized access, or other misuse.

20. Website Availability

Glenivo aims to keep our website reasonably available and functional.

However, the website or specific features may occasionally become unavailable or experience interruptions due to maintenance, updates, network conditions, hosting issues, third-party service interruptions, security events, technical problems, or other circumstances.

Glenivo does not guarantee that every website feature will remain continuously available or operate without interruption.

21. Changes to the Website

Glenivo may modify, update, improve, add, remove, or discontinue website features or content where reasonably necessary.

Changes may be made to improve the customer experience, address technical or security issues, comply with applicable requirements, introduce new collections or services, or reflect changes in our operations.

22. Accuracy & Errors

Although Glenivo aims to maintain accurate and current website information, occasional typographical errors, technical issues, inaccuracies, incorrect links, or omissions may occur.

Glenivo may correct such errors when identified, subject to applicable consumer-protection requirements.

Nothing in these Terms is intended to remove rights or remedies available to customers under applicable law.

23. Disclaimer

To the maximum extent permitted by applicable law, Glenivo's website and website services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, technical error, or third-party service disruption.

Nothing in these Terms excludes warranties, statutory rights, guarantees, or consumer protections that cannot lawfully be excluded or limited.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Glenivo will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of, inability to access, or interruption of the website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Mandatory consumer rights remain unaffected.

25. Suspension or Restriction of Access

Glenivo may take reasonable steps to restrict or suspend access to website features where reasonably necessary to address:

• Suspected fraud
• Unauthorized account or website access
• Security threats
• Abusive or unlawful activity
• Material violations of these Terms
• Technical, infrastructure, or operational risks

Any such action will be taken subject to applicable law.

26. Consumer Rights

These Terms of Use are not intended to exclude, restrict, or waive rights or protections that cannot legally be excluded, restricted, or waived.

If applicable law grants you mandatory consumer rights beyond these Terms, those rights continue to apply.

27. Severability

If any part of these Terms is determined to be invalid or unenforceable, that provision will be interpreted, modified, or limited to the extent reasonably necessary and permitted by law.

The remaining provisions will continue to apply to the extent permitted by applicable law.

28. No Waiver

Glenivo's failure to enforce a provision of these Terms in a particular situation does not automatically waive our right to enforce that provision later.

29. Changes to These Terms of Use

Glenivo may update these Terms of Use from time to time to reflect changes in our website, products, services, technologies, advertising services, business practices, policies, or applicable requirements.

The current version will be posted on this page and the Last Updated date may be revised when appropriate.

30. Related Glenivo Policies

Depending on how you interact with Glenivo, you should also review the following policies and terms: