Contact us
Contact Us
We're Here to Help
At Glenivo, we want every part of your experience to feel considered — from discovering the right piece for your space to receiving and enjoying your order at home.
Whether you have a question about one of our coffee tools, vessels, storage pieces, or living essentials, or need assistance with an existing order, shipping, tracking, returns, or refunds, our customer support team is available to help.
Contact Glenivo
Order Support
If you're contacting us about an existing Glenivo order, including the relevant order details in your message will help our team review your request more efficiently.
Please include, whenever available:
- Your Glenivo order number
- The email address used when the order was placed
- A short explanation of your question or issue
- Clear photographs or other relevant information if an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description
Shipping & Tracking
Glenivo orders are generally processed within 1–3 business days. Estimated delivery within the United States is generally 5–10 business days after processing.
We use a multi-location fulfillment model to support our range of coffee equipment, tableware, storage, and living products. Depending on product availability, item requirements, and destination, an order may be dispatched from different fulfillment locations or approved third-party fulfillment facilities.
Once your order has been dispatched and tracking information is available, we will provide the relevant shipping confirmation and tracking details.
If your tracking has not updated for an extended period, or you believe your shipment may be delayed, lost, or undelivered, email service@glenivo.com with your order number so our team can review the available shipment information.
Returns & Refunds
Eligible Glenivo purchases may be returned within our 180-day return window, calculated from the date the order is delivered and subject to the requirements of our Return & Refund Policy.
Before returning an item, please contact service@glenivo.com to obtain the appropriate return instructions and confirmed return address.
Please do not send a product to our registered business address or to any other address unless that return location has first been confirmed by Glenivo Customer Care.
Preference-Based Returns
If you choose to return an eligible item for reasons unrelated to a product defect or fulfillment error, return shipping costs are generally the responsibility of the customer.
Product or Fulfillment Issues
If an item arrives damaged, defective, incorrect, or materially different from its description, Glenivo will review the issue and provide an appropriate replacement, refund, or return solution without additional cost to the customer where applicable.
Approved refunds are returned to the original payment method. Glenivo generally processes an approved refund within 1–3 business days. After processing, the funds may require an additional 5–10 business days to appear, depending on your bank, card issuer, or payment provider.
Order Changes & Cancellations
If you need to change or cancel an order, contact Glenivo Customer Care as soon as possible after placing your order.
Orders can generally be changed or cancelled before shipment. Once an order has already been dispatched, we may no longer be able to modify or cancel it.
Where applicable, the item may instead be eligible for return after delivery in accordance with our Return & Refund Policy.
Need Assistance?
For product questions, order support, shipping enquiries, or return assistance, contact our customer care team.
Email: service@glenivo.com
Support Hours: 9:00 AM–6:00 PM Pacific Time
When contacting us about an existing purchase, including your order number will help us locate the order more quickly.