Glenivo orders are generally processed within 1–3 business days before shipment.

Estimated delivery within the United States is generally 5–10 business days after your order has been processed.

Delivery estimates may vary depending on the destination, carrier conditions, public holidays, weather, customs procedures, or other circumstances outside our direct control.

Yes. Orders of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed at checkout before payment.

Yes. Once your Glenivo order has shipped and tracking information becomes available, you will receive shipping confirmation with the relevant tracking details.

Glenivo uses a multi-location fulfillment model. Depending on product availability, item requirements, and destination, orders may be fulfilled from different facilities or approved third-party fulfillment partners.

This allows us to support a wider collection of coffee equipment, vessels, storage pieces, and living essentials without representing that every product is dispatched from a single warehouse.

Orders may generally be changed or cancelled before they have been shipped.

Please contact service@glenivo.com as soon as possible if you need to request a change or cancellation.

Once an order has already been dispatched, changes or cancellations may no longer be possible.

Eligible purchases may be returned within our 180-day return window, subject to the conditions set out in our Return & Refund Policy.

Before sending an item back, please email service@glenivo.com to request return instructions and the appropriate return address.

Please do not send a return to our registered business address or to any address that has not first been provided or confirmed by Glenivo Customer Care.

For eligible returns that are not related to a product quality issue, fulfillment error, or other issue attributable to Glenivo, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its product description, Glenivo will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.

Contact service@glenivo.com and include your order number, a description of the issue, and clear photographs or other supporting information where appropriate.

Once the issue has been reviewed, our team will provide the appropriate replacement, refund, or return solution.

Approved refunds are issued to the original payment method.

After Glenivo has issued the refund, it generally takes 5–10 business days to appear through your original payment method. Actual posting times may vary depending on your bank, card issuer, or payment provider.

Glenivo focuses on considered products for coffee preparation, serving, storage, and refined everyday living.

Our collections include espresso and brewing equipment, grinders, kettles, coffee accessories, cups and serving vessels, storage pieces, organizers, trays, and other understated living essentials.

Glenivo products are organized into four principal collections:

Atelier Series — tools and equipment for coffee preparation and brewing.

Vessel Series — cups, mugs, servers, carafes, pitchers, and other serving vessels.

Reserve Series — considered storage for coffee, tea, pantry staples, and preparation essentials.

Living Series — trays, organizers, coasters, serving pieces, and objects designed for wider everyday living.

Product-specific information is provided on the relevant Glenivo product page. We recommend reviewing the description, dimensions, materials, specifications, available options, and other listed information before placing your order.

If you still have a product question, contact us at service@glenivo.com.

We aim to represent Glenivo products as accurately as possible. However, colours and finishes may appear slightly different due to lighting, photography, screen settings, natural material variation, or production differences.

Natural materials such as wood may also vary slightly in grain, tone, and texture from piece to piece.

Glenivo uses secure SSL encryption during checkout to help protect information transmitted during the payment process.

Available payment methods are displayed directly during checkout. The options shown there are the payment methods currently available for your order and location.

Payment is generally authorized or collected when your order is placed, according to the payment method selected during checkout.