1. Information We Collect

The personal information we collect depends on how you interact with Glenivo, our website, our advertisements, and the services we use to operate our online store.

We may collect the following categories of information:

• Contact information, such as your name, email address, telephone number, shipping address, and billing address.
• Order and transaction information, including products viewed, considered or purchased, order details, items added to cart, checkout activity, payment status, fulfillment information, shipping information, returns, refunds, and transaction-related information.
• Account information, if customer-account features are available and you choose to create or use an account.
• Customer support information, including messages, questions, order numbers, photographs, product information, and other information you choose to provide when contacting us.
• Device and website usage information, which may include IP address, browser type, device type, operating system, device identifiers, pages viewed, search activity, referring pages, website interactions, timestamps, and related technical information.
• Advertising and marketing information, including interactions with advertisements, campaign attribution information, conversion events, advertising identifiers, and related marketing preferences.
• Cookie and similar technology information, where cookies, pixels, scripts, APIs, local storage, or similar technologies are used.

2. Information You Provide to Us

You may provide personal information directly to Glenivo when you:

• Place or attempt to place an order
• Create or use a customer account
• Enter your contact, billing, or shipping information
• Contact Glenivo Customer Care
• Request a return, refund, replacement, cancellation, or order change
• Submit product-related questions or supporting photographs
• Subscribe to marketing communications
• Complete a form or otherwise communicate with us

3. Information Collected Automatically

When you visit or interact with Glenivo, certain information may be collected automatically through cookies, pixels, scripts, APIs, server logs, local storage, and similar technologies.

Depending on the technologies enabled, this information may include IP address, device identifiers, advertising identifiers, browser and device information, website activity, page views, product views, searches, cart activity, checkout activity, purchases, referring URLs, advertisement interactions, and other technical or usage information.

4. Information from Service Providers & Partners

Glenivo may receive information from service providers and business partners where reasonably necessary to operate our online store, fulfill orders, provide customer service, measure advertising, and provide our services.

These sources may include:

• Shopify and ecommerce technology providers
• Payment processors and payment service providers
• Shipping, fulfillment, and logistics providers
• Customer-service technology providers
• Analytics and website-performance providers
• Advertising providers, including AppLovin
• Advertising measurement and attribution providers
• Fraud-prevention and security providers
• Other technology providers used in connection with Glenivo

Information received from these providers may include order information, payment status, fulfillment and delivery information, device information, website interactions, advertising interactions, attribution information, conversion events, security signals, and related service information.

5. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Providing order confirmations and shipment tracking
• Processing returns, refunds, replacements, or cancellations
• Providing customer service and responding to inquiries
• Maintaining, operating, and improving glenivo.com
• Personalizing aspects of the shopping experience where appropriate
• Protecting our website, customers, and business against fraud or abuse
• Maintaining website, payment, and account security
• Measuring website performance and understanding website usage
• Measuring advertising and marketing performance
• Performing advertising attribution
• Optimizing advertising and marketing campaigns
• Supporting interest-based or targeted advertising where permitted
• Sending marketing communications where permitted
• Maintaining business and transaction records
• Complying with applicable legal and regulatory requirements
• Enforcing applicable agreements, terms, and policies

6. Payment Information

Payment methods available for your purchase are displayed during checkout.

Payment and transaction information may be processed by Shopify and applicable payment service providers in order to process your purchase, prevent fraud, provide transaction services, and satisfy applicable financial or legal requirements.

Glenivo does not need to independently store full payment-card details where those details are processed securely by the applicable payment provider.

Secure SSL encryption is used during checkout to help protect information transmitted through the checkout process.

7. Shopify

Glenivo operates its online store using Shopify.

Shopify and services operating through the Shopify platform may process personal information in connection with ecommerce hosting, checkout, payment functionality, order processing, customer accounts, security, fraud prevention, analytics, customer privacy features, and other services required to operate our online store.

Shopify may process information according to its own privacy terms and applicable agreements with merchants and customers.

8. Cookies & Similar Technologies

Glenivo and applicable third-party service providers may use cookies, pixels, scripts, APIs, local storage, and similar technologies in connection with our website.

These technologies may be used to:

• Operate essential website and checkout functions
• Remember customer preferences
• Maintain website and checkout security
• Help detect or prevent fraud
• Measure website traffic and performance
• Understand how visitors interact with Glenivo
• Record product views, cart events, checkout events, and purchases
• Measure advertising performance and attribution
• Support advertising personalization and campaign optimization where applicable

Where required by applicable law and where applicable privacy or consent controls are available on our website, visitors may use those controls to manage certain non-essential cookies and similar technologies.

9. AppLovin Advertising Services

Glenivo uses or may use AppLovin as a third-party advertising, marketing technology, measurement, and attribution provider in connection with our advertising campaigns.

When AppLovin advertising technologies are enabled on Glenivo, including pixels, cookies, scripts, APIs, or other integrations, AppLovin may collect or receive information relating to your device, browser, interactions with our website, purchases or other conversion events, and interactions with advertisements.

Information may be shared with or collected by AppLovin for advertising and related purposes, including advertisement delivery, campaign attribution, measurement, reporting, fraud prevention, campaign optimization, interest-based advertising where permitted, and improving advertising services and related technologies.

AppLovin may also combine information received through its advertising services with other information it lawfully receives or derives in accordance with its own privacy practices.

The exact information processed by AppLovin may depend on the technologies enabled, your browser or device settings, permissions, consent choices, and other privacy controls available to you.

Where required by applicable law, privacy choices or consent controls relating to AppLovin advertising technologies may be made available through Glenivo or through applicable browser, device, operating-system, or platform controls.

For additional information regarding AppLovin's collection, use, disclosure, and privacy-choice practices, please review the AppLovin Privacy Policy .

10. Advertising, Analytics & Attribution

In addition to AppLovin, Glenivo may work with advertising, analytics, measurement, attribution, and technology providers to understand how customers discover and interact with our website and advertisements.

These providers may process information in order to:

• Measure advertising campaign performance
• Attribute purchases or other events to advertising campaigns
• Prevent advertising fraud or abuse
• Understand website and advertisement interactions
• Measure product views, cart activity, checkout activity, and purchases
• Optimize marketing and advertising campaigns
• Provide or measure interest-based or targeted advertising where permitted

11. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Glenivo, fulfill purchases, provide customer service, conduct advertising, perform analytics, maintain security, or comply with applicable requirements.

Categories of recipients may include:

• Shopify and ecommerce technology providers
• Payment processors and payment service providers
• Shipping, fulfillment, and logistics providers
• Customer service providers
• Advertising providers, including AppLovin
• Analytics, measurement, and attribution providers
• Security and fraud-prevention providers
• Technology and website service providers
• Professional advisers where reasonably necessary
• Authorities or other parties when required by applicable law or valid legal process

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale, or transfer involving some or all of our business or assets where permitted by applicable law.

12. Sale, Sharing & Targeted Advertising

Depending on the technologies used on Glenivo and the privacy laws applicable to you, certain disclosures of personal information to advertising providers, including AppLovin, may legally be considered a “sale,” “sharing,” or processing for targeted advertising, even when personal information is not exchanged directly for money.

Where applicable law gives you the right to opt out of these activities, you may use an applicable privacy, cookie, or data-sharing control made available through Glenivo.

You may also contact service@glenivo.com with the subject line “Privacy Opt-Out Request” and describe the privacy choice you would like to exercise.

Where required by applicable law and supported by the technologies used on Glenivo, recognized browser- or device-based privacy preference signals may also be treated as an applicable opt-out request.

13. Your Cookie & Advertising Choices

Depending on your location and applicable law, you may be able to manage certain cookie, advertising, analytics, or data-sharing preferences through privacy or consent controls made available on Glenivo.

You may also adjust browser, device, operating-system, or platform settings relating to cookies, tracking, advertising identifiers, interest-based advertising, or personalized advertising.

AppLovin may also provide privacy-choice mechanisms relating to information processed through its advertising services.

Disabling some technologies may affect website functionality, personalization, measurement, or the way your privacy choices are remembered.

14. Marketing Communications

If you choose to subscribe to Glenivo marketing communications, we may send product information, new collection updates, store news, offers, and other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the applicable marketing message.

Order confirmations, shipping updates, customer service communications, return information, refund information, account messages, and other transactional messages are separate from marketing communications and may still be sent when necessary to provide our services.

15. Data Retention

Glenivo may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

These purposes may include:

• Fulfilling and documenting customer orders
• Providing customer support
• Processing returns and refunds
• Maintaining accounting and transaction records
• Measuring advertising performance
• Preventing fraud and abuse
• Resolving disputes
• Enforcing agreements and policies
• Meeting applicable legal obligations

Retention periods may vary depending on the information involved, the reason it was collected, operational requirements, service-provider practices, and applicable law.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, electronic-storage system, advertising technology, or online service can be guaranteed to be completely secure.

17. Your U.S. Privacy Rights

Depending on the state in which you reside, the privacy laws applicable to you, and the nature of your request, you may have certain rights concerning your personal information.

Depending on applicable law, you may also have rights concerning sensitive personal information and the right to exercise applicable privacy rights without unlawful discrimination.

Privacy rights remain subject to applicable legal requirements, exceptions, and identity-verification procedures.

18. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws, including rights relating to access, disclosure, correction, deletion, portability, and certain uses or disclosures of personal information.

Where applicable, California consumers may also have the right to opt out of certain sale or sharing of personal information, including certain disclosures associated with cross-context behavioral advertising, and to limit certain uses or disclosures of sensitive personal information.

Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be waived or limited.

19. How to Submit a Privacy Request

To submit a request relating to access, correction, deletion, portability, sale or sharing opt-out, targeted advertising, or another privacy right that may apply to you, contact:

Email: service@glenivo.com

Phone: +86 134 1881 9119

Please include “Privacy Request” in the subject line and provide enough information for us to understand your request.

For a request specifically concerning sale, sharing, or targeted advertising, you may use “Privacy Opt-Out Request” as the subject line.

We may request additional information where reasonably necessary to verify your identity, protect your information, identify relevant records, or confirm that you are authorized to submit the request.

20. Authorized Agents

Where permitted by applicable law, an authorized agent may submit certain privacy requests on your behalf.

Glenivo may request information reasonably necessary to verify the agent's authority and the identity of the individual whose personal information is involved.

21. Sensitive Personal Information

Depending on applicable law, you may have additional rights concerning certain categories of sensitive personal information.

Glenivo does not intentionally request sensitive personal information that is unnecessary for ordinary ecommerce transactions.

If you have questions about information associated with you or wish to exercise an applicable privacy right, contact service@glenivo.com.

22. Children's Privacy

Glenivo is a general-audience ecommerce store focused on coffee preparation, vessels, storage, and refined living products. Our website is not designed or directed specifically toward children.

We do not knowingly seek to collect children's personal information or knowingly use advertising technologies in violation of applicable children's privacy laws.

If you believe personal information relating to a child has been provided to Glenivo inappropriately, please contact service@glenivo.com.

23. Third-Party Websites & Services

Glenivo may contain links to websites, applications, platforms, payment services, advertising services, or other services operated independently by third parties.

This may include services provided by Shopify, payment providers, logistics providers, AppLovin, and other technology providers.

Glenivo does not control the independent privacy practices of third parties. We encourage you to review the applicable privacy information provided by those services.

24. International Processing

Because Glenivo operates an international ecommerce business and works with ecommerce, payment, fulfillment, logistics, advertising, analytics, and technology providers in different locations, personal information may be processed in countries or regions outside the place where you reside.

This may include processing by third-party providers used for advertising and measurement, including AppLovin, according to their applicable infrastructure and privacy practices.

Where applicable law requires safeguards for international transfers of personal information, we seek to rely on appropriate contractual, organizational, technical, or other lawful mechanisms.

25. Changes to This Privacy Policy

Glenivo may update this Privacy Policy from time to time to reflect changes in our website, technologies, service providers, business practices, advertising services, including AppLovin integrations, privacy requirements, or applicable law.

When this Privacy Policy is updated, the revised version will be published on this page and the Last Updated date may be revised accordingly.