Order Processing

Glenivo orders are generally processed within 1–3 business days after an order has been successfully placed and payment has been accepted.

Processing time is separate from shipping time. During this stage, your order is reviewed, prepared, packed, and transferred to the appropriate carrier or fulfillment facility.

Business days generally exclude weekends and U.S. public holidays.

Estimated U.S. Delivery

Once processing is complete, estimated delivery within the United States is generally 5–10 business days.

Based on our standard processing and shipping estimates, most U.S. orders are expected to arrive approximately 6–13 business days after the order is placed.

Delivery times are estimates rather than guaranteed arrival dates. Carrier conditions, weather, holidays, destination, customs procedures, unusually high order volumes, and other circumstances outside Glenivo's direct control may occasionally affect delivery.

Fulfillment & Shipping Origin

Glenivo offers a varied collection that includes coffee preparation equipment, vessels, storage pieces, and considered living essentials. To support this range efficiently, we use a multi-location fulfillment model.

Depending on inventory availability, product requirements, order destination, and operational considerations, your order may be fulfilled from different facilities, including approved third-party fulfillment partners.

The shipping origin may therefore vary between products and orders. Glenivo does not represent that every purchase is dispatched from a single local warehouse.

Unless different information is clearly stated before purchase, the processing and estimated U.S. delivery times outlined in this Shipping Policy apply regardless of the fulfillment location used.

Free Shipping

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed during checkout before payment is completed.

Order Tracking

Glenivo provides tracking information so you can follow the progress of your shipment after dispatch.

Once your order has shipped and tracking becomes available, shipping confirmation and the relevant tracking details will be provided using the contact information associated with your order.

Shipping Address

Please review your shipping information carefully before completing your order. Customers are responsible for providing an accurate and complete delivery address.

If you notice that your address is incorrect or incomplete, contact us as soon as possible at service@glenivo.com.

We can generally accept requests to update shipping information before an order has been dispatched. Once the shipment has already left the fulfillment facility, we may no longer be able to change the delivery address or other shipping details.

Order Changes & Cancellations

If you need to change or cancel an order, please contact Glenivo Customer Care as soon as possible.

Orders may generally be modified or cancelled before shipment. Once an order has already been dispatched, cancellation or modification may no longer be possible.

Where applicable, you may instead request a return after delivery in accordance with our Return & Refund Policy.

Delivery Delays

Although we aim to keep each Glenivo order moving efficiently, occasional delivery delays may occur due to carrier disruptions, severe weather, holidays, unusually high shipping volumes, customs procedures, or other circumstances outside our direct control.

If your shipment appears to be significantly delayed, contact us with your order number. Our customer care team will review the available shipment and tracking information and help determine the appropriate next steps.

Missing or Undelivered Orders

If your tracking shows an unexpected delivery issue, has not updated for an extended period, or your package has not arrived within the expected timeframe, please contact us at service@glenivo.com.

Please provide your order number and the email address used when the purchase was made. We will review the available order and tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment.

A tracking status showing “Delivered” does not prevent you from contacting Glenivo about a delivery concern. If you cannot locate a package shown as delivered, contact our customer care team so we can review the available information with you.

Damaged, Defective or Incorrect Items

If your Glenivo order arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact service@glenivo.com.

Include your order number, a brief description of the issue, and clear photographs or other supporting information where possible.

After reviewing the circumstances, Glenivo will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.