1. About Glenivo

Glenivo is an online lifestyle store focused on considered coffee preparation, serving, storage, and refined everyday living.

Our collection includes espresso and brewing equipment, grinders, kettles, coffee accessories, cups, glassware, serving vessels, storage pieces, organizers, trays, and other thoughtfully selected living essentials.

Our website is available at glenivo.com.

These Terms apply to transactions and interactions between customers and Shanghai Yuxie Trading Co., Ltd., the business operating Glenivo.

2. Eligibility & Use of Our Website

By using this website or placing an order, you represent that you are legally capable of entering into a binding transaction under the laws applicable to you.

You agree to use Glenivo only for lawful purposes and in accordance with these Terms.

You must not use our website or services to:

• Engage in fraudulent, deceptive, abusive, or unlawful activity
• Attempt to gain unauthorized access to our website, accounts, or systems
• Interfere with the operation or security of Glenivo
• Transmit malware, malicious code, or harmful material
• Misuse another person's personal, account, or payment information
• Violate intellectual property, privacy, or other legal rights
• Use our services in a manner prohibited by applicable law

3. Products & Product Information

Glenivo aims to present product descriptions, photographs, specifications, dimensions, available options, features, materials, and other information as clearly and accurately as reasonably possible.

Product appearance may vary slightly depending on screen settings, lighting, photography, manufacturing tolerances, material variation, or other reasonable factors.

Natural materials such as wood may vary in grain, texture, and tone. Glass, ceramic, stainless steel, coated surfaces, and other materials may also show reasonable differences between individual pieces.

Customers should review the applicable product page carefully before completing a purchase, particularly where dimensions, electrical specifications, compatibility, materials, or other technical details are relevant.

If you have a product question before ordering, contact service@glenivo.com.

4. Pricing

Product prices displayed on Glenivo are the prices applicable at the time shown, subject to valid promotions or adjustments displayed before checkout.

Applicable shipping charges, taxes, duties, or other amounts will be displayed during checkout where required or applicable.

Glenivo may update prices from time to time. A subsequent price change does not ordinarily alter the price of an order already successfully placed, except where correction of an obvious error is permitted or required by applicable law.

5. Promotions & Discounts

Glenivo may periodically offer promotional pricing, discounts, bundles, free-shipping promotions, or other offers.

Promotions may be subject to specific conditions, including:

• Eligible products or collections
• Minimum purchase requirements
• Promotion start and end dates
• Quantity or usage limitations
• Customer or geographic eligibility
• Other terms disclosed together with the promotion

Promotional information should be reviewed together with any conditions presented with the applicable offer.

6. Orders

When you submit an order through Glenivo, you agree that the information provided during checkout is accurate and complete.

Submitting an order does not necessarily mean that the order has been finally accepted or shipped. Orders may be reviewed for payment authorization, inventory availability, fraud prevention, address issues, security concerns, or other legitimate operational reasons.

If Glenivo is unable to fulfill an order, we may cancel the affected order or item.

If payment has already been collected, the applicable refund will generally be processed to the original payment method within 1–3 business days.

After a refund has been issued, it may take an additional 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

7. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed through Shopify and applicable third-party payment providers.

Glenivo uses secure SSL encryption during checkout to help protect information transmitted through the checkout process.

8. Shipping

Glenivo orders are generally processed within 1–3 business days.

Estimated delivery within the United States is generally 5–10 business days after processing.

Based on these standard estimates, most U.S. orders are expected to arrive approximately 6–13 business days after being placed.

Glenivo uses a multi-location fulfillment model. Depending on inventory availability, product requirements, order destination, and operational considerations, orders may be fulfilled from different facilities, including approved third-party fulfillment partners.

Glenivo does not represent that every product or order is dispatched from a single local warehouse.

Orders of US$34.99 or more qualify for free shipping. For orders below this threshold, any applicable shipping charge will be displayed during checkout before payment.

Once an order has shipped and tracking information becomes available, available tracking details will be provided.

Delivery timeframes are estimates and may occasionally be affected by carriers, weather, holidays, destination, customs procedures, high shipping volumes, or other circumstances outside our direct control.

If tracking has not updated for an extended period or your shipment appears delayed, missing, or undelivered, contact service@glenivo.com with your order number.

9. Shipping Information Provided by Customers

Customers are responsible for reviewing shipping information before submitting an order.

If you discover an error in your delivery information, contact service@glenivo.com as soon as possible.

Shipping information may generally be changed before an order has shipped. Once shipment has occurred, we may no longer be able to modify the delivery information.

10. Order Changes & Cancellations

Customers may request to change or cancel an order before it has shipped.

To request a modification or cancellation, contact service@glenivo.com as soon as possible and include your order number.

Once an order has shipped, cancellation or modification may no longer be possible. Where applicable, the return process may instead be available after delivery.

11. Returns & Refunds

Eligible purchases may be returned within Glenivo's 180-day return window, measured from the date of delivery and subject to the conditions in our Return & Refund Policy.

Products should generally be returned in substantially the same condition in which they were received, together with included components, accessories, manuals, or other supplied items where applicable.

Products that have been materially altered, misused, intentionally damaged, or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

Customers must contact service@glenivo.com before sending a return so that the appropriate return instructions and confirmed return address can be provided.

For preference-based returns, change-of-mind returns, or other eligible returns not caused by a product issue or fulfillment error, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, Glenivo will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.

Approved refunds are issued to the original payment method. Glenivo generally processes approved refunds within 1–3 business days. After issuance, an additional 5–10 business days may be required for the refund to appear through the original payment method.

12. Damaged, Incorrect or Defective Products

If you believe a Glenivo product arrived damaged, defective, incorrect, incomplete, or materially different from its description, contact service@glenivo.com.

Please provide your order number, a description of the issue, and relevant photographs or other supporting information where possible.

Glenivo will review the information provided and determine an appropriate replacement, refund, return arrangement, or other suitable resolution.

13. Accuracy of Website Information

We aim to maintain accurate and current information throughout Glenivo.

However, occasional typographical errors, technical issues, inaccuracies, outdated information, or omissions may occur.

Where appropriate, Glenivo may correct website information, product information, or obvious errors.

Nothing in this section is intended to limit consumer rights that cannot legally be waived.

14. Intellectual Property

Unless otherwise indicated, the Glenivo name, branding, website design, original written content, product presentation, graphics, logos, photographs, visual materials, and other original materials appearing on our website are owned by or licensed for use by the applicable rights holder.

You may access Glenivo for personal and lawful shopping purposes.

You may not reproduce, scrape, copy, distribute, republish, modify, commercially exploit, systematically extract, or otherwise misuse protected Glenivo materials without appropriate authorization.

15. Customer Content & Communications

When you communicate with Glenivo, you agree not to submit unlawful, abusive, fraudulent, malicious, deceptive, or rights-infringing material.

Information provided to customer support may be used as reasonably necessary to respond to your request, administer your order, process a return or refund, resolve a dispute, prevent fraud, maintain security, or otherwise operate our services in accordance with our Privacy Policy.

16. Third-Party Services

Glenivo relies on independent third-party providers to operate certain parts of our ecommerce business.

These providers may include services relating to:

• Shopify ecommerce infrastructure
• Payment processing
• Shipping and logistics
• Order fulfillment
• Customer support
• Website hosting and security
• Analytics and measurement
• Advertising and attribution, including AppLovin
• Fraud prevention
• Other technology required to operate Glenivo

Independent third-party services may be governed by their own terms, privacy policies, and data-processing practices.

Use of an independent third-party website or service may therefore be subject to that provider's applicable terms.

17. Third-Party Links

Glenivo may contain links to third-party websites, applications, platforms, payment services, advertising services, or other resources.

A link does not necessarily mean that Glenivo controls or is responsible for the independent third party's content, products, services, policies, security, or practices.

Customers should review relevant third-party terms and privacy information when leaving our website.

18. Privacy

Your use of Glenivo is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, retained, and protected.

Our Privacy Policy also explains our use of cookies, pixels, advertising technologies, analytics, privacy choices, sale or sharing opt-outs, targeted advertising, and third-party advertising services, including AppLovin.

Please review our Privacy Policy for additional information.

19. Website Availability

Glenivo aims to keep our website and services reasonably available, but uninterrupted or error-free operation cannot always be guaranteed.

Website availability may occasionally be affected by maintenance, updates, hosting interruptions, network conditions, security events, technical errors, third-party service failures, or other circumstances.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Glenivo's website and online services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, statutory rights, or consumer protections that cannot lawfully be excluded or limited.

Product-specific representations are governed by the information presented for the applicable product, our applicable policies, and mandatory consumer-protection laws.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Glenivo will not be responsible for indirect, incidental, special, exemplary, or consequential losses arising solely from circumstances for which liability may lawfully be limited.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

These Terms do not reduce mandatory consumer rights or remedies available to you under applicable law.

22. Fraud & Misuse

Glenivo reserves the right to take reasonable steps to protect our customers, website, payment systems, advertising systems, and business from suspected fraud, unauthorized transactions, abuse, security threats, or unlawful activity.

Where reasonably necessary, an order may be reviewed, delayed, declined, or cancelled in connection with legitimate fraud-prevention or security concerns.

23. Changes to These Terms

Glenivo may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, technologies, policies, service providers, or applicable requirements.

The current version will be posted on this page. Where appropriate, the Last Updated date will be revised when material changes are made.

Changes will apply prospectively to the extent required by applicable law and will not remove rights that have already accrued where those rights cannot legally be changed.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted, modified, or limited to the extent reasonably necessary, while the remaining provisions will continue to apply to the extent permitted by law.

25. No Waiver

A failure by Glenivo to enforce a provision of these Terms in a particular situation does not automatically constitute a waiver of that provision or of the right to enforce it later.

26. Applicable Law

These Terms and purchases made through Glenivo are subject to the laws applicable to the relevant transaction.

Where mandatory consumer-protection laws apply based on the customer's place of residence, purchase, or delivery destination, those laws and protections will continue to apply.

Nothing in these Terms is intended to exclude, restrict, or waive mandatory rights or remedies available to a customer under applicable law.

Related Glenivo Policies

These Terms should be read together with Glenivo's other applicable policies and purchase terms.